The Self-Service Services project, developed by the Digital Transformation Directorate of Ruspolimet JSC, continues its development. Within the framework of this project, in order to improve the efficiency of business processes for vacation management, work is currently underway to introduce the service "Automation of the vacation process in SAP HR".
After the launch of the service into commercial operation, which is planned from October this year, the vacation planning process will become more transparent for all employees. Factory workers will have the opportunity to quickly change and transfer their vacations. Applications, applications, approvals, changes - all this can be done in a few clicks. In addition, the system itself will remind you of the upcoming employee vacation.
Thanks to the introduction of the service, the costs of manual labor will be reduced, the time and resources of the HR service will be freed up, paper and administrative costs will be significantly reduced.
The next step in the development of the Self-Service Services project will be the launch of a chatbot, i.e. a virtual assistant, which will be available to all employees of Ruspolimet JSC. First of all, employees who do not have a personal desktop computer and access to corporate mail and the portal will receive access.
All necessary services will be viewed from any smartphone and at any time outside the perimeter of the enterprise.
The chatbot will become an indispensable assistant in solving many tasks that do not always have time for. How will the chatbot help employees? The virtual assistant will be able to order certificates for an employee without contacting HR, provide information on request (for example, on vacations), launch approval chains (business trips), accelerate the adaptation of new employees, reduce the time for walking around the offices. The chatbot will work on a 24/7 schedule, which is relevant for shift workers. The presence of a chatbot will allow you to provide access to services to more than 90% of the company's employees. The launch of the service is scheduled for February 2024.
Let me remind you that since June 1, 2023, within the framework of the project, the application "Payslips" was launched into commercial operation, thanks to which the plant's employees can view a list of their own billing periods, generate their payslips for any selected period in PDF file format. Also, factory workers have access to services such as viewing the time sheet, viewing personal data, ordering 2-personal income tax certificates and others.
In June 2023, a kiosk with self-service services was installed in the 172nd building. To date, about 1,000 factory workers have been able to use it. In the near future, 5 more similar kiosks will be installed on the territory of the plant.
By implementing the Self-Service Services project, the project team aims to improve the efficiency of business processes and the quality of HR services in the company. Thanks to the innovations, it is expected to reduce the loss of employees' working time to receive information, as well as reduce paper document flow.
If we talk about the overall development of the project, then since March 2023, the monthly printing of payslips has decreased by 961 employees. During this period, about 900 notifications were sent via mail and SMS, 70 certificates were ordered.
The Self-Service Services project will continue to develop. In the future, the company's employees will be able to have access to such services as business trips, bonuses, training, etc.
